Why CMOs Should Be Obsessive About Retention

Why CMOs Should Be Obsessive About Retention

Stop Chasing Virality: Build a Brand That Outlives the Algorithm

Stop Chasing Virality: Build a Brand That Outlives the Algorithm

Why CMOs Should Be Obsessive About Retention

Let’s get one thing straight: if your marketing strategy is “go viral,” you might as well be playing roulette with your Q4 budget. Sure, virality is sexy. It’s the marketing equivalent of a Vegas jackpot—flashing lights, champagne, and a brief moment where everyone thinks you’re a genius. But here’s the kicker: the house always wins, and the algorithm doesn’t care about your brand equity.

So, let’s talk about building something that lasts longer than a TikTok trend. Something that doesn’t evaporate the moment the algorithm sneezes. Let’s talk about building a brand that’s algorithm-proof, recession-resistant, and memorable enough to be tattooed on someone’s bicep (okay, maybe not that last one—but you get the idea).

The Problem with Chasing Virality

Virality is like a one-night stand: thrilling, unpredictable, and usually followed by regret and a confused marketing team asking, “Now what?”

Here’s why chasing virality is a bad long-term strategy:

  • It’s unpredictable: You can’t schedule lightning strikes. You can only hope your content gets caught in one.
  • It’s not scalable: You can’t build a repeatable growth engine on luck and memes.
  • It’s often off-brand: That dancing CEO video might get views, but does it sell your product? Or just your dignity?

Instead of trying to game the algorithm, build a brand that makes the algorithm irrelevant.

The Brand-First Framework: Build, Don’t Beg

Here’s a radical idea: what if your brand was so good, so clear, and so consistent that people actually remembered it without needing to be tricked into watching a 7-second video?

Introducing the “Brand-First Framework”—a simple, no-BS approach to building a brand that sticks:

1. Know Thyself (and Thy Audience)

If your brand doesn’t know who it is, how the hell is your audience supposed to? Start with these questions:

  • What do we stand for?
  • What problem do we solve better than anyone else?
  • Who are we talking to—and what keeps them up at night?

Pro tip: If your brand voice sounds like it was written by a committee of beige cardigans, it’s time for a rewrite.

2. Be Consistently Interesting (Not Just Consistently Posting)

Posting daily doesn’t mean you’re building a brand. It means you’re feeding the content beast. Instead, focus on being consistently interesting. That means:

  • Having a point of view (hot takes welcome)
  • Creating content that educates, entertains, or enrages (in a good way)
  • Using your brand voice like a weapon, not a whisper

Remember: consistency without personality is just spam with a calendar.

3. Build Community, Not Just Reach

Reach is a vanity metric. Community is a business asset. When people feel like they’re part of your brand, they stick around—and they bring friends.

Ways to build community:

  • Engage in the comments like a human, not a bot
  • Host events, webinars, or even meme contests (yes, really)
  • Feature your customers like they’re rockstars—because they are

Community is the moat that no algorithm update can breach.

4. Measure What Matters

If your KPI dashboard looks like a NASA control panel, you’re doing it wrong. Focus on metrics that actually move the business:

  • Brand recall
  • Customer lifetime value
  • Organic search growth
  • Referral traffic

And yes, track engagement—but only if it leads to something more than dopamine hits.

Case Study: Duolingo’s Owl Didn’t Just Dance—It Built a Brand

Let’s talk about Duolingo. Yes, the owl dances on TikTok. But here’s the thing: it’s not random. It’s on-brand. It’s consistent. And it’s backed by a product that delivers.

They didn’t just go viral—they built a character, a tone, and a community. The owl isn’t just a mascot; it’s a meme-generating machine with a clear brand voice: slightly unhinged, always hilarious, and weirdly threatening about your Spanish lessons.

That’s not luck. That’s strategy with feathers.

Truth Bomb Time

“If your brand disappears tomorrow and no one notices, you didn’t have a brand—you had a content calendar.”

Let that one marinate while you rethink your next campaign.

Final Thoughts: Be the Brand, Not the Trend

Look, I get it. The siren song of virality is hard to resist. But if you want to build something that lasts—something that drives revenue, loyalty, and actual business impact—you need to stop chasing trends and start building a brand that people care about.

So the next time someone in your marketing meeting says, “Let’s make it go viral,” kindly hand them this article and say, “Let’s make it matter.”

Now go forth and build something worth remembering. And if you need help, you know where to find me.

Mark Gabrielli
Founder, MarkCMO
<a href="mailto:Mark


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