Leadership Lessons from Legendary CMOs

Leadership Lessons from Legendary CMOs

Stop Chasing Virality: Build a Brand That Outlives the Algorithm

Stop Chasing Virality: Build a Brand That Outlives the Algorithm

Leadership Lessons from Legendary CMOs

Let’s get one thing straight: if your marketing strategy is “go viral,” you might as well be playing darts blindfolded in a hurricane. Sure, you might hit the bullseye once, but odds are you’ll just poke someone’s eye out and get banned from the bar.

Virality is not a strategy. It’s a side effect. A symptom. Like sneezing when you look at the sun. It’s unpredictable, unsustainable, and often completely irrelevant to long-term business growth.

So why are so many marketers still chasing it like it’s the last cronut at a Brooklyn brunch spot?

The Cult of Virality: A Modern Marketing Mirage

We’ve all seen it. The CEO walks into the Monday stand-up, eyes gleaming, and says, “Did you see that TikTok where the guy made a sandwich while skydiving? We need something like that.”

And just like that, your team is off brainstorming how to strap a GoPro to a ferret and make it “on brand.”

Here’s the problem: virality is a sugar high. It spikes your metrics, sure—but then comes the crash. And unless you’ve got a brand engine humming underneath, all that attention evaporates faster than your budget after a Super Bowl ad buy.

Truth Bomb:

“If your brand can’t survive without the algorithm’s blessing, you don’t have a brand—you have a hostage situation.”

What Actually Builds a Brand (Spoiler: It’s Not Memes)

Let’s talk about what works. The brands that win—really win—aren’t the ones with the most retweets. They’re the ones with:

  • Clear positioning: They know who they are, who they serve, and why they matter.
  • Consistent messaging: They sound the same on Tuesday as they do on Sunday brunch.
  • Customer obsession: They solve real problems, not just make noise.
  • Content with purpose: They educate, entertain, or inspire—ideally all three.

Want to be remembered? Build a brand that people would miss if it disappeared tomorrow. Not one they scroll past while waiting for their Uber Eats order.

The Anti-Viral Framework: How to Build a Brand That Lasts

Here’s a simple framework I call the “3 Cs of Brand Longevity.” It’s not sexy, but neither is bankruptcy.

1. Clarity

Know your brand’s DNA. What do you stand for? What do you stand against? If your brand were a person, would anyone want to sit next to it on a plane?

Tip: Write your brand’s obituary. If it died tomorrow, what would people say about it? If the answer is “they had a decent Instagram,” you’ve got work to do.

2. Consistency

Stop reinventing the wheel every quarter. Your brand should be recognizable across every touchpoint—from your homepage to your hold music.

Tip: Create a brand voice guide that’s more than “we’re fun and friendly.” Be specific. Are you sarcastic like Deadpool or earnest like Mr. Rogers? Pick a lane.

3. Community

Brands that last don’t just talk at people—they build tribes. They create spaces where customers feel seen, heard, and maybe even a little cooler for being part of it.

Tip: Don’t just post content. Start conversations. Feature your customers. Make them the hero of your story, not just the buyer of your product.

Case Study: Duolingo’s Owl Didn’t Just Go Viral—It Built a Cult

Yes, Duolingo’s TikTok owl is a meme machine. But here’s the kicker: it works because it’s rooted in a strong brand identity. The owl is weird, persistent, and slightly unhinged—just like the app’s push notifications.

They didn’t start with “let’s go viral.” They started with “how do we make language learning less boring?” The virality came later—because the brand was already solid.

Metrics That Matter (Spoiler: It’s Not Views)

Instead of chasing views, track metrics that actually move the business:

  • Brand recall: Do people remember you a week later?
  • Engagement quality: Are people commenting with “this is so me” or just tagging their cousin ironically?
  • Customer lifetime value: Are you building relationships or just collecting likes?
  • Organic search growth: Are people Googling you because they care, not because you trended for 12 minutes?

Remember: a million views from people who will never buy is just noise. A hundred views from your ideal customer? That’s gold, baby.

Final Word: Be the Brand, Not the Gimmick

Look, I get it. Virality is tempting. It’s flashy. It makes your boss feel like you’re doing something. But if you want to build a brand that outlasts the next TikTok trend, you need more than a viral video—you need a vision.

So next time someone says, “Let’s make something viral,” smile politely and say, “Let’s make something valuable instead.”

Because in the end, the brands that win aren’t the loudest—they’re the ones that matter.

Now What?

Audit your brand today. Ask yourself:

  • Would anyone miss us if we disappeared?
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