How to Market a Product No One Understands

How to Market a Product No One Understands

Stop Chasing Virality: Build a Brand That Actually Matters

Stop Chasing Virality: Build a Brand That Actually Matters

How to Market a Product No One Understands

Let’s get one thing straight: if your marketing strategy is “go viral,” you might as well be playing darts blindfolded in a hurricane. Sure, you might hit the bullseye once, but odds are you’re just going to poke someone’s eye out and get banned from the bar.

Virality is not a strategy. It’s a side effect. A symptom. Like sneezing when you look at the sun. You can’t plan for it, and you sure as hell can’t build a business on it. What you can build is a brand—one that people remember, trust, and actually want to buy from. You know, like a grown-up.

The Problem with the “Viral or Bust” Mentality

We’ve all seen it. The CEO walks into the Monday stand-up, eyes gleaming with LinkedIn-induced delusion, and says, “We need to go viral. Like that guy who made a million dollars selling pet rocks on TikTok.”

Here’s the truth bomb:

“Virality is a sugar high. Brand is the protein that builds muscle.”

Chasing virality is like trying to win the lottery instead of getting a job. It’s fun to dream about, but it’s not a plan. And when it doesn’t work (spoiler: it won’t), you’re left with a hangover and a marketing team that’s questioning their life choices.

What to Build Instead: A Brand That Sticks

Let’s talk about what actually works. Building a brand that people care about. One that doesn’t need to go viral to grow. One that earns attention instead of begging for it like a golden retriever with separation anxiety.

1. Know Who You Are (And Who You’re Not)

If your brand were a person, would anyone want to sit next to it at a dinner party? If the answer is “probably not,” you’ve got work to do.

  • Define your brand voice. Are you the wise mentor? The rebellious upstart? The quirky best friend?
  • Clarify your values. What do you stand for? What do you stand against?
  • Be consistent. If your brand is a snarky Gen Z meme lord on Twitter but a buttoned-up corporate robot on your website, you’re confusing people—and confused people don’t buy.

2. Solve a Real Problem (Not Just a Trendy One)

Remember Clubhouse? Yeah, neither does anyone else. Trends fade. Problems persist. Build your brand around solving something real, and you’ll outlast every flash-in-the-pan app that gets a TechCrunch write-up and then disappears faster than your New Year’s resolutions.

Ask yourself:

  • What pain point are we solving?
  • Why does it matter to our audience?
  • How are we uniquely positioned to solve it?

3. Create Content That Educates, Entertains, or Empowers

If your content is just a glorified sales pitch, congratulations—you’ve created the digital equivalent of a timeshare presentation. People will run from it like it’s on fire.

Instead, aim for the triple E:

  • Educate: Teach your audience something useful. Be the nerdy friend who always has the best advice.
  • Entertain: Make them laugh, cry, or at least smirk. B2B doesn’t have to mean “boring to boring.”
  • Empower: Help them do their job better, live better, or just feel smarter. Bonus points if you can do all three.

Case Study: The Brand That Didn’t Go Viral (And Still Won)

Let’s talk about Basecamp. No, they didn’t do a TikTok dance. No, they didn’t hire a YouTube influencer to unbox their software. They just built a product people actually needed, spoke like humans, and stuck to their values—even when it wasn’t trendy.

Result? A loyal customer base, consistent growth, and a brand that’s respected in a sea of SaaS sameness. They didn’t go viral. They went valuable.

Framework: The Brand Builder’s Pyramid

Here’s a simple framework to keep your brand grounded while everyone else is chasing the next viral squirrel:

  • Foundation: Mission, vision, values
  • Structure: Messaging, positioning, voice
  • Surface: Content, campaigns, customer experience

Build from the bottom up. Not the top down. Otherwise, you’re just putting lipstick on a ghost.

Final Thoughts: Be the Brand, Not the Meme

Look, I get it. Virality is sexy. It’s the marketing equivalent of a one-night stand with a celebrity. But if you want a brand that lasts, you need more than a viral moment—you need a meaningful message, a clear identity, and a strategy that doesn’t rely on the algorithm gods smiling upon you.

So stop chasing the dopamine hit of likes and shares. Start building something that matters. Something that lasts. Something that makes your customers say, “Hell yes, this is for me.”

Because at the end of the day, the brands that win aren’t the ones that go viral. They’re the ones that go deep.

Now What?

If your current marketing plan includes the phrase “let’s make a viral video,” do yourself a favor: delete it, print this article, and staple it to your forehead. Or better yet, share it with your team and start building a brand that actually matters.

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